System Status

General System Message:

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General System Message:

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General System Message:

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Recent Incidents

NexOne - Major Infrastructure Upgrade

Sunday, Nov 7 at 12:00am ET

Microsoft Azure Issues

Microsoft Azure is presently experiencing issues which is causing instability and degraded performance with our applications. Additional information is available at
Thursday, April 1, 2021

NexOne Office - PDF Generation Issues

Due to the high volume of requests for year end reports, the PDF generation function in NexOne experienced performance issues
Tuesday, January 12, 2021 at 12:47pm EDT

App Performance & Login Issues

Users experienced issues with system slowness and the inability to login to their account. We have scaled up our servers which has increased the performance of the application which has now resolved the issue.
Monday, September 28 at 4:20pm EDT

NexOne Office - 503 Service Unavailable

Users experienced an intermittent issue when working with the application, receiving an error message 503 Service unavailable. The issue has been resolved
Monday July 27 at 4:15 PM ET

NexOne - Application Outage

Users are receiving a “502 Bad Gateway” response when accessing the website. We’re aware of the issue and are working on it urgently.
Saturday, May 30 at 8:30am EDT

NexOne - Error Page on Login - Degraded Performance

System services have been restored
Sunday, July 7th at 1:30 PM EDT
User’s are being re-directed to an error page upon login. Our IT team is actively investigating this issue now and will provide updates once they are available.
Sunday, July 7 at 7:40 AM EDT

NexOne - Microsoft Connectivity Issues - Degraded Performance

Our service provider, Microsoft Azure, is having issues with their Network Infrastructure translating to our products experiencing connectivity issues to their services. At this time, some users may experience intermittent issues with the application. We are awaiting updates and will provide an eta once we receive it.
Thursday, May 2 at 4:00pm EST

NexOne Office - Infrastructure Upgraded

NexOne Office underwent an upgrade to their infrastructure.
Thursday, November 7 at 11:00pm EDT

NexOne Office - Slowness

Dear customers, Our technicians are currently working on slowness in NexOne Office that you may have experienced. Please be assured that all our efforts are deployed to resolve this issue as soon as possible. We apologize for the inconvenience and will update you when the issue is resolved
Thursday, February 18 at 10:25 am EST

NexOne Office - Slowness

Dear customers, the issue with the slowness in NexOne has been resolved by our IT experts. We apologize for the inconveniences caused by this issue.
Thursday, February 18 at 11:44 am EST

NexOne Signature

Issue for clients – They can’t complete the signature request.
Wednesday, 14th July at 6:00 pm EST

NexOne Signature

Problem resolve
Wednesday, 14th July at 7:35 pm EST

NexOne -Document and Signatures

Issue uploading document in NexOne Agent, causing an issue where the uploaded documents were not available under the signature request for NexOne Office and NexOne Legacy. Starting 8:00am EST – Resolve 11:00am EST
Thursday. 4th November 2021,